!00% Closure Roles:: Sr. System Engineer-IMS/Major Incident Manager ::Lansing, MI( Day one onsite) : Full time Job at SS33 Business Services LLC, Lansing, MI

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  • SS33 Business Services LLC
  • Lansing, MI

Job Description

Role:Sr. System Engineer-IMS/Major Incident Manager
Location: Lansing, MI( Day one onsite)
Job Type: Full time
Salary:USD 90k/Annum

Major Incident Manager is responsible for the end-to-end management of all IT major incidents. Their role and responsibilities are extremely varied and include (amongst others):

Job Description.

  • Leveraging technology to issue all communications and providing key stakeholder management
  • Leading, driving, facilitating and chairing all investigation activities, meetings, and conference calls
  • Forming collaborative action plans with specific actions, roles and deadlines, and ensuring these are completed
  • Matrix management of people, processes and resources including third parties including resolving conflict to move forward to resolution
  • Being accountable for resolving the outage via workaround or permanent fix
  • Ensuring all administration and reports are maintained and up-to-date, including contacts information, technical diagrams, post major incident reviews
  • Supporting and nurturing process improvements and knowledge base improvements
  • Continually maintaining and developing tools and resources to manage major incidents effectively
  • Providing periodic major incident metrics reports

Job Tags

Permanent employment, Full time,

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