Kana Hotel Group's mission is to be one of the most admired and service quality driven hotel companies in the industry. We will accomplish our goal by creating an atmosphere of friendly employee behavior and delivering the highest quality service and value to our guests. From our Team Members to our General Managers and Regional Support team, we seek people who have a passion for the hospitality business and want to grow with us. Most of our existing leadership team members have been promoted from within the company. As a member of our team, you will be expected to contribute your talents and energies to improve the environment and quality of the company, as well as the company’s services. In return you will be given opportunities to grow and advance in your career. Primary Responsibilities * Conduct employee meetings to communicate policies, departmental procedures, and brand standards. * Keep team members informed of new programs aimed at improving guest satisfaction and operational excellence. * Address and resolve guest complaints promptly and professionally. * Assist with inventory management to optimize room revenue and meet budget goals. * Prepare and organize accounts payable/receivable and process deposits. * Input direct bill information into the system accurately. * Foster a positive, welcoming, and safe environment for employees and guests. * Supervise and support the Guest Service team, including conflict resolution for guest-related issues. * Train and monitor team members to ensure adherence to brand standards. * Create, manage, and communicate team schedules effectively. * Promote high associate morale by recognizing and rewarding exceptional performance. * Participate in staffing processes including interviewing, screening, hiring, and managing employee relations. * Perform regular hotel walk throughs across various shifts and document findings for review with the General Manager. * Maintain scheduling flexibility to support business needs during absences, events, or emergencies. * Collaborate with other departments to ensure smooth operations and effective teamwork. * Oversee timecard accuracy and maintenance for Guest Service Representatives. * Prepare for brand audits, analyze results, and partner with leadership and staff on continuous improvements. * Perform additional duties as assigned. Education/Experience
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