Job Description

Role: Atlassian Administrator

Location: Sacramento remote but need to be in Sacramento

Description: Looking for an experienced Atlassian Administrator to support DX T&D MyJira and MyWiki Data Center Platforms/our AWS hosted Jira and Confluence Data Center Platforms with over 46 installed plugins/applications. Responsibilities include all aspects of enduser support space configuration and automation for these businesscritical applications. The Atlassian Administrator will be working under the technical direction of the DX T&D Business Operations Sr. Manager on the Agile Tools & Collaboration Team. Create manage and support all administrative functions associated with the Atlassian product suite Manage all critical aspects of Atlassian tooling including but not limited to workflows screen schemes automations JQL reporting permissions notifications custom fields marketplace addons and integrations Support all teams across the organization that use our Jira instance to manage their work Support and resolve issues as they arise with Jira Projects and Confluence Spaces Work closely with internal teams to understand their business challenges to build solutions that meet their unique needs Gather requirements for business processes and determine ways to optimize and improve Jira/Confluence setup and workflows as well as identify where functionality needs to improve to meet user requests Serve as subject matter expert for Atlassian products Research Atlassian products including their upcoming features/releases which can be used for continuous improvements Evaluate and recommend new plugins/applications to enhance Jira and Confluence functionality Install manage and administer Jira and Confluence plugins/applications Understand system architecture of upstream and downstream impacts when implementing solutions Investigate and perform advanced troubleshooting for reported issues in Atlassian products. Manage escalations with Atlassian support or thirdparty support as required Create and maintain documentation on Atlassian product configurations automations and processes to facilitate change management and training for internal teams Work closely with internal teams to understand their business challenges to build solutions that meet their unique needs Work closely with the Operation Engineering team on maintenance troubleshooting and upgrades Work with Product Manager to document and publish user guides (training material) and best practices Conduct enduser training on Jira and Confluence regarding how to use the tools new functionality etc. Refine current Jira processes to be more streamlined and uniform for teams Execute Production deployments during nonbusiness hours Must have customer service driven mindset with strong relationship building skills

Hours:

Education: Bachelors Degree or equivalent experienceMinimum 4 years

Is person exempt nonexempt or fee basis: NonExempt (Paid for OT)

Market Title: Atlassian Jira/Confluence Administer



PreIdentified Worker: No

Work Schedule: Monday Friday (40 Hours)

Does this cover a union position: Not Applicable

Basic Qualifications: ****In depth experience of Jira Administration***** 5 years of relevant job experience in a large (10000 users) Atlassian server environment plus experience with Atlassian Cloud migration Proficient in Confluence space administration Deep expertise in Jira workflow administration and JQL skills Jira Advanced Roadmap experience is a plus Process governance experience or strong automation workflow knowledge Working knowledge and coding/scripting experience using Python or Groovy Experience with REST API and JSON Proven track record with Atlassian plugin installations and upgrades Handson experience supporting Atlassian tools in onprem or AWS and Atlassian Cloud environments Experience with Agile methodology lifecycle Excellent time management and prioritization skills Ability to work in a collaborative team environment Strong analytical and problemsolving skills Proficient in both verbal and written communication in English and attention to detail Strong interpersonal skills to communicate with stakeholders

Preferred Qualitifications: One or more Atlassian certifications is a plus Experience with Grafana Splunk and other monitoring and reporting tools Experience using and managing common addons such as Automation for Jira Advanced Roadmaps ScriptRunner and the Bob Swift suite.

Required Education: Bachelors Degree or equivalent experience

Atlassian,JIRA,Confluence

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