Job Description

Natalis Counseling and Psychology Services is an experienced team of professionals offering a wide range of counseling services with expertise in anxiety, depression, relationships, child development, sexuality and more! Natalis has two outpatient clinics located in St. Paul and Woodbury. In addition, Natalis provides mental health services to pediatric medical clinics, schools and hospitals in the greater Twin Cities area. It is our mission at Natalis to make a difference through healing, empowering, and transforming together! We are growing our team filled with knowledgeable professionals so that we can help a larger population of our community!

Natalis is committed to a diverse and inclusive place to work. Natalis is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected statuses.

Job Summary:

The Behavioral Health Specialist role at Natalis is a critical role in providing the best experience possible for our clients and supporting our practitioners. Many times, the Behavioral Health Specialist is the first person to be in contact with our clients and it is vital for someone in this role to have the ability to clearly communicate and establish trust with our clients. Someone in the Behavioral Health Specialist role at Natalis must also have a strong attention to details and must maintain confidentiality for our clients. We are looking for someone who is able to provide support at either clinic location.

Job Duties and Responsibilities:

· Answer telephone calls and assist the caller with their needs.

· Greet clients as they arrive for scheduled appointments.

· Collect co-payments.

· Register clients for initial and follow-up appointments.

· Update client information when necessary.

· Safeguarding patient records and ensuring that everyone complies with the HIPAA standards.

· Provide clerical support to practitioners and other administrative staff.

· Perform other various administrative and client service duties as requested.

Required Skills and Abilities:

· Strong verbal and written communication skills.

· Excellent customer service skills.

· The ability to work as a team.

· Well-organized with a strong attention to detail.

· Great multitasking skills.

· The ability to prioritize.

· Empathetic to client needs and concerns.

· Skilled in Microsoft Office Suite.

Education and Experience

· High School Diploma or Equivalent

Physical Requirements:

· Prolonged periods of sitting at a desk and working at a computer.

· Must be able to lift up to 15 pounds.

Benefits:

Natalis Counseling & Psychology Solutions, PA prides itself on the benefits and compensation offered to staff, including:

• Health insurance
• Dental insurance
• Vision insurance
• Employee assistance program
• Opportunities for professional growth and career advancement
• Flexible spending account
• Health savings account
• Supplemental insurance: short term disability, long term disability, life insurance and more
• 401(k) with employer match
• Flexible schedule
• Paid Time Off (PTO)
• 9 Paid Holidays
• Discounted education rates and free CEUs through partnership with Capella University

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