Job Description

Minimum Qualifications:  

• Education: Bachelor Degree or equivalent experience 
• License Required: Obtain state insurance adjuster licenses 
• Experience: 2 years of prior claim adjusting experience

KSA's (knowledge, skills, abilities): 

• Effective verbal and written communication skills 
• Comprehensive knowledge of automobile insurance including claims handling procedures and operations 
• Experience taking recorded statements related to auto accidents and making liability decisions 
• Experience recognizing and properly handling complex coverage issues 
• Experience managing adjuster daily activities such as diary and telephone 
• Experience negotiating auto accident settlements and making proper payments 
• Competency in Microsoft Office and other computer applications 

Position Requirements:  

General Summary: Investigate, evaluate, negotiate and resolve automobile claims in multiple states. 

• Integrity and pride of work necessary for a successful work at home environment 
• Handle low to moderately complex cases 
• Obtain facts to evaluate coverage, liability, mechanics and causation/damages 
• Take focused and thorough recorded statements from appropriate parties 
• Identify subrogation and salvage opportunities and complete required referral timely 
• Provide timely contact with all required parties 
• Provide excellent customer service including keeping appropriate parties updated throughout the claims adjustment process 
• Coordinate potential fraud investigations with SIU 
• Comply with state specific regulations and state fair claim practices requirements 
• Maintain quality claim files in accordance with appropriate best practices and claim handling file expectations 
• Participate in individual and department training as needed 
• Work effectively with team members and other departments 
• Perform other duties as required 

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