Job Description

We are currently looking to fill a Customer Service Representative position with a company in Tulsa, OK.

Are you a confident communicator who thrives in a fast-paced environment? Do you enjoy solving problems and creating positive customer experiences? We’re seeking a Customer Service Representative (CSR) who will play a vital role in supporting both residential and commercial clients while contributing to customer satisfaction, retention, and growth.

Pay: $17–$20/hour.
Schedule: Monday–Friday, 7:00 a.m.–5:30 p.m. and some Saturdays required.

What You’ll Do:

• Respond to customer inquiries via phone, email, and occasionally in person with professionalism and clarity.
• Provide accurate information on products, services, pricing, and company policies.
• Resolve customer concerns quickly and effectively in alignment with company standards.
• Process service requests, payments, and orders with precision and timeliness.
• Maintain detailed customer records and document account activity thoroughly.
• Collaborate with internal teams to ensure seamless customer service and issue resolution.
• Conduct follow-ups to confirm resolution and collect feedback.
• Escalate unresolved or complex issues to supervisors when appropriate.
• Stay aligned with company policies and service expectations.

Requirements:

• High school diploma or equivalent (Associate’s or Bachelor’s degree preferred).
• Previous experience in customer service or a related field.
• Strong communication skills, both verbal and written.
• Excellent problem-solving and conflict-resolution abilities.
• Ability to multitask and remain organized in a fast-paced setting.
• Proficiency in Microsoft Office and customer service software.
• Keen attention to detail and strong organizational skills.
• Positive attitude and a collaborative team player.

What Success Looks Like:

• Professional, courteous, and efficient communication in all customer interactions.
• A proactive approach to resolving issues and supporting customers.
• Strong accuracy and attention to detail in data entry and documentation.
• Active participation in training and team meetings.
• Consistent representation of the company’s values and customer-first mindset.

Barracuda Staffing & Consulting connects dynamic employers to top talent. They are the leading experts in helping Tulsa businesses assess, develop, grow, and protect their teams through strategic human capital management.

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