Job Description

Culligan Kaat’s Water Conditioning, Inc. Full-Time Customer Service Representative Plymouth, WI Culligan, the industry leader in water treatment, is looking for a Full-Time Customer Service Representative. This position will be responsible for working with customers to ensure quality and timely scheduling as well as processing billing paperwork. This position will require full-time employment at our Plymouth, WI location during the office hours of Monday-Thursday 8am-5pm and Friday 8am-2pm.

DUTIES INCLUDE:

• Effective and polite telephone, communication, and interpersonal skills to contact past, current, and new customers to provide support with leads to our sales and marketing department.
• Schedule route and service workers to customer locations in an effective and cost-savings way.
• Communication with customers on service and route scheduling, billing and invoicing, equipment and service options.
• Map and organize service technician work for the next day.
• Enter completed service and route work and make any necessary changes in accounts.
• Scan and file daily work.
• Retail portion of walk-in customers who come in to purchase product available in-store (handling multiple forms of payments via check, credit card, or cash).
• Balance cash drawer and do daily deposit – manually run any credit card payments that customers may call in over the phone.
• Work with multiple departments such as the office, service team, route team, and sales team on customer-related solutions and scheduling.

JOB REQUIREMENTS:

• High School Diploma or General Education Degree (GED).
• Friendly and approachable attitude when greeting and assisting customers.
• 1-2 years of experience working in an office environment.
• Experience with Microsoft Office Applications.
• Strong organizational skills and ability to multi-task.
• Being able to work independently and handle customer’s money responsibly.

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