Job Description

We're searching for an experienced assistant general manager to help our general manager plan and oversee the hotel's day-to-day operations. When the general manager is unavailable, you will be in charge of supervising personnel, dealing with client problems, and ensuring that our customers enjoy a 5-star experience. Our ideal candidate is enthusiastic about providing exceptional customer service while adhering to hotel budget and quality standards. A bachelor's degree in hospitality management and three years of managerial experience in the hospitality business are strongly preferred. Apply now if this seems like an exciting new opportunity to you! Responsibilities: • Ensure that all local, state, and federal rules and regulations, as well as any corporate or brand-established policies and practices, are followed • Analyze the performance of each department, report any problem areas, and make recommendations to improve profitability for hotel operations • Facilitates management of the hotel's human resources functions, such as HR administration, turnover control, staff motivation, and employee development and retention • Collaborate with department heads and the general manager to develop an annual budget, and assess performance throughout the year, making modifications as needed to preserve profitability • Assist general manager in the day-to-day operation of the hotel in maintaining all standards of guest service Guest Services: • Assist front desk staff with guest inquiries and concerns • Address guest complaints via email or phone calls • Ensure guest satisfaction by providing exceptional customer service Administrative Duties: • Maintain accurate records and reports • Prepare and submit weekly reports • Create and update templates and documents • Assist with payroll processing Inventory Management: • Maintain inventory of front desk supplies and order as needed • Oversee Retail Treatshop inventory and create purchase orders for approval Front Desk Operations: • Monitor PMS for arrivals, departures, and in-house guests • Ensure front desk staff adheres to uniform and work schedule policies • Review and approve Night Audit reports • Conduct inspections to ensure completion of front desk shift tasks Other Duties: • Assist with new hire recruitment and onboarding • Schedule weekly breakfast orders • Participate in weekly manager meetings and take notes • Contribute to a positive and professional work environment Qualifications: • Must have a strong focus on putting the guest first with exceptional customer service experience • You must have previous experience in a manager role overseeing a team, preferably in a hospitality role • You must have 3 or more years of experience working in the hospitality field • A high school diploma or GED, and a bachelor’s degree is required, preferably in hospitality management or a related field • Possess excellent organizational skills, communication skills, and problem-solving skills About Company: Welcome to Hotel Lotus! You can find us just off of I-70, less than a mile from the Truman Sports Complex, and a short distance to popular Kansas City attractions and landmarks. Our clean, comfortable accommodations, ample amenities, and prime location make us one of the best hotel deals in Kansas City, and we look forward to hosting you! Our proximity to Arrowhead Stadium and Kauffman Stadium makes us an excellent choice for guests in town to cheer on their team, however, you will find plenty to add to your itinerary whether you are a sports fan or not! From the American Jazz Museum and Nelson-Atkins Museum of Art to the Crossroads Arts District, culture and entertainment can be found around every corner here. Kansas City is also known the world over for our famous BBQ. Historic restaurants like Arthur Bryant’s and Dixon's Famous Chili Parlor are sure to impress any foodies planning a visit. Retail therapy is readily available at local shops and massive outlets in the area.

Job Tags

Local area, Shift work, Night shift,

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