Position: Monitoring and Operations Engineer / ITSM Incident Commander
Location: 100% Remote
Duration: 12+ Months Contract
Interview: Video
Role Overview:
Our IT Service Management (ITSM) team composed of highly skilled Incident, Problem, Change and Event Management professionals. We are seeking a dynamic and motivated individual to join our team. As a Monitoring and Operations Engineer, The Monitoring and Observability engineer will be responsible for Designing, configuring, monitoring, implementing, and maintaining our observability solutions and troubleshooting IT systems and applications to ensure optimal performance and reliability. You will work closely with cross-functional teams to identify potential issues and provide innovative insights to optimize system performance, stability, and availability. The engineer will also be responsible for automating alerting and remediation processes to reduce mean time to resolution (MTTR) and improve system uptime.
You will be responsible for managing the process to define the end-to-end lifecycle of incidents, events, problems, and changes within the organization to ensure effective resolution and prevention of future occurrences. The ideal candidate will have a strong background in IT service management, incident / event management, with the ability to lead and coordinate cross-functional teams to drive continuous improvement within the organization.
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Qualifications:
Minimum Qualifications:
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Preferred Qualifications:
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