Job Description

[Position]
IT Support Specialist

[About Our Client]
Our client is an innovation-focused, full service, global beauty company with proven track record for award winning formulas and product development. The art and science of innovation is in our DNA. Through our worldwide network of talented chemists, scientists and creatives, we bring authentic innovation and cutting-edge technology to every product we design.

[Job Description]
End-user Support:
- Provide first-line technical support to end-users via phone, email, or in-person.
- Assist users in resolving hardware and software issues promptly and effectively.
- Guide users through step-by-step solutions and document issue resolutions.

Hardware And Software Troubleshooting:
- Diagnose and resolve hardware and software problems on desktops, laptops, and peripherals.
- Install, configure, and update software applications.
- Perform routine maintenance and updates on systems and devices.

IT Infrastructure Maintenance:
- Assist in the maintenance of servers, networks, and other IT infrastructure components.
- Collaborate with senior IT staff to ensure the reliability and security of IT systems.
- Monitor system performance and conduct routine checks to identify potential issues.

User Training:
- Conduct training sessions for end-users on basic IT processes and best practices.
- Create user-friendly documentation and guides to facilitate self-help for common issues.

Incident Management:
-Log and track support incidents, escalating issues when necessary.
- Prioritize and manage multiple support tickets to meet service level agreements.

Security Compliance:
- Assist in implementing and maintaining security measures to safeguard company data.
- Educate users on security best practices and policies.

Collaboration And Communication:
- Collaborate with IT team members to address complex issues and projects.
- Communicate effectively with end-users to gather information and provide updates on issue resolution.

[Qualifications]
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- Basic understanding of IT concepts, networks, and operating systems.
- Strong problem-solving and analytical skills.
- Excellent communication and interpersonal skills.
- Customer-focused with a commitment to delivering high-quality support.
- Ability to work independently and collaboratively within a team.
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator) are a plus.

 

Job Tags

Full time,

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