Job Description

We are seeking a new IT Technician for our growing New York office. You will manage our internal IT systems and processes as the primary on-site IT support. Reporting to an IT Manager based in Paris, you will be responsible for providing user support, managing local IT stock, preparing and configuring assets, onboarding new employees, and maintaining the office network.

You will work with tools like Okta, Jamf, Reftab, Google Workspace, and JSM/Confluence/Jira and collaborate with the global IT team to support a dynamic and fast-paced environment.

Your role and responsibilities

• Provide Level 1 and Level 2 of technical support to employees, resolving hardware, software, and network issues promptly, ensuring a high level of customer satisfaction through effective communication and problem-solving.
• You will manage the local IT inventory, ensuring devices and accessories are tracked and available when needed.
• Prepare, configure, and deploy IT equipment (computers, smartphones, etc.) for employees.
• Handle the IT onboarding for new hires, including account creation, device setup, and tool access configuration. Delivering clear and engaging training sessions to help employees get up to speed with company systems and processes.
• You will also conduct routine network checks and basic maintenance to ensure optimal connectivity and performance, alongside with the global IT team to address more complex network-related issues or upgrades.

Requirements

Background and Experiences

• 2 to 5 years in an IT support or technician role, ideally in a fast-paced environment.
• Previous experience working with Apple Ecosystem (laptop and phone).
• Basic knowledge with tools such as Okta, Jamf, Reftab, Google Workspace etc.
• Familiarity with asset management and tracking tools ( JSM, Confluence, Jira etc.)
• Knowledge of basic network troubleshooting and maintenance.

Skills and personality

• Curious and autonomous.

• Ability to work independently, with integrity and responsibility.
• Organisational skills for managing inventory and multitasking across responsibilities.
• Excellent written and verbal communication and interpersonal skills, with the ability to engage effectively with clients and internal stakeholders.

Benefits

> International environment

> Top of the range equipment Macbook, keyboard, laptop stand, 4K monitor & headphones

> Team events and offsites

> 100% Coverage from Justworks Benefits (Medical, Dental, and Vision plans)

> Coming soon gym memberships, international mobility & lot of other cool benefits!

The base salary range for this role is between $75,000 - $85,000 in the State of New York. This range is not inclusive of our discretionary bonus. Compensation for this position is determined based on several factors, including the candidate's skills, experience, the scope of the role, and current market conditions.

Recruitment Process

Are you interested in this job but feel you haven't ticked all the boxes? Don't hesitate to apply and tell us in the cover letter section why we should meet!

Here's what you can expect if you apply

1. HR Interview (30')
2. Technical Assessment
3. Technical Interview (60')
4. Cultural Interview (30') and Informal chat at the office (45')
   
   

On the agenda: discussions rather than trick questions! These moments of exchange will allow you to understand how Flowdesk works and its values. But they are also (and above all) an opportunity for you to present your career path and your expectations for your next job!

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