Job Description

Title: Case Manager (Drop-in)

Level: Case Manager

Department: Loudoun Homeless Services Center (LHSC)

Reports to:  Program Manager

Salary Range: $52,000 - $54,000

Location: Loudoun Homeless Services Center

FLSA Status: Exempt

About Us:

Shelter House was established in 1981 as a grassroots responder to the homelessness crisis in Fairfax County. Since the organization’s inception, we have adapted and grown to meet community needs, all while working in partnership with government and private partners and community members. Today, Shelter House is a successful and reputable organization of over 100 employees committed to preventing and ending homelessness and domestic violence. In the last year, our compassionate team of individuals changed the lives of nearly 2,000 individuals, half of which were children. Our Culture is built from our Core Values of Inclusivity, Collaboration, Accountability, Respect, and Empowerment (iC.A.R.E.)

About the Role:

• The Drop-In Program Case Manager will primarily serve single individuals utilizing the Eastern Loudoun Drop-in Center (ELDC). This role encourages welcoming clients with dignity, forming trusting relationships, and assisting them in identifying and achieving their goals.
• The Case Manager will facilitate low-barrier, housing first, housing-focused services using a trauma-informed approach. Daily duties involve assisting clients in accessing Drop-In services (showers, locker access, laundry, and meals) and ensuring a safe and inclusive environment. This position will engage in relational and responsive case management to connect clients with tailored services and resources, both within the Drop-In program and the broader community. This will involve working with community partners to meet participants' needs and goals.
• Participant Centered Support
• Ensure all drop-in participants feel safe, clean, and have access to essential services.
• Take necessary steps to address the health, educational, religious, recreational, social, emotional, and psychological needs of participants.
• Develop, maintain, and share resource library and related communications.
• Promote awareness and benefits of the Drop-in Center among eligible individuals, fostering trust and engagement.
• Provide responsive case management, linking clients to community services such as shelter, permanent housing, health/mental health support, public benefits, and employment.
• Be the primary point of contact for referrals for shelter , including conducting screening calls using the Prioritization Scoring Tool to determine participants’ level of need based on vulnerability.
• Complete any relevant assessments or referrals to support the client’s goals and needs.
• Develop individualized housing-first service plans and guide participants through the housing location process to:
• Include housing location service, referral, and advocacy
• Facilitate housing-relation tasks such as collecting necessary documents
• Assist with developing a rental assistance package for participants utilizing a variety of funding sources, properly document the distribution of funds, and lead the recertification process if additional funds to maintain housing 
• Conduct necessary assessments and referrals to support participants' goals and needs.
• De-escalate any safety concerns promptly and compassionately.
• Complete and submit all documentation required for incidents before the end of the shift
• Assist clients in securing basic needs items and services, including clothing, employment, childcare, etc.
• Empower and support clients in the successful completion of their identified goals.
• Provide services that are convenient and accessible for clients, including field visits.

Collaboration & Administrative Support

• Function as a contributing member of a multidisciplinary team to ensure timely service delivery
• Assist as needed with operations tasks related to the drop-in center’s day-to-day operations such as:
• Foodservice, transportation, teaching laundry skills, assisting with center opening and closing procedures, monitoring the center for safety
• Assist with the facilitation of drop-in center tours for participants and visitors.
• Assure that all relevant information about participants is disseminated to all appropriate staff members promptly.
• Maintain thorough and timely documentation of participant interaction on the HMIS database
• Maintain HMIS accuracy and data clean-ups monthly.
• Participate in weekly staff meetings and training as directed by the supervisor.
• Proactively communicate caseload coverage and provide a brief of outstanding tasks when absent from work.

Other

• Work as a contributing team member within Shelter House and external agencies
• Exemplify Shelter House core values
• Perform other assigned duties as needed

Requirements

Participant Centered Support

• Ensure all drop-in participants feel safe, clean, and have access to essential services.

• Take necessary steps to address the health, educational, religious, recreational, social, emotional, and psychological needs of participants.

• Develop, maintain, and share resource library and related communications.

• Promote awareness and benefits of the Drop-in Center among eligible individuals, fostering trust and engagement.
• Provide responsive case management, linking clients to community services such as shelter, permanent housing, health/mental health support, public benefits, and employment.

• Be the primary point of contact for referrals for shelter , including conducting screening calls using the Prioritization Scoring Tool to determine participants’ level of need based on vulnerability.

• Complete any relevant assessments or referrals to support the client’s goals and needs.

• Develop individualized housing-first service plans and guide participants through the housing location process to:
• Include housing location service, referral, and advocacy

• Facilitate housing-relation tasks such as collecting necessary documents

• Assist with developing a rental assistance package for participants utilizing a variety of funding sources, properly document the distribution of funds, and lead the recertification process if additional funds to maintain housing 

• Conduct necessary assessments and referrals to support participants' goals and needs.

• De-escalate any safety concerns promptly and compassionately.

• Complete and submit all documentation required for incidents before the end of the shift

• Assist clients in securing basic needs items and services, including clothing, employment, childcare, etc.
• Empower and support clients in the successful completion of their identified goals.
• Provide services that are convenient and accessible for clients, including field visits.

Collaboration & Administrative Support

• Function as a contributing member of a multidisciplinary team to ensure timely service delivery
• Assist as needed with operations tasks related to the drop-in center’s day-to-day operations such as:

• Foodservice, transportation, teaching laundry skills, assisting with center opening and closing procedures, monitoring the center for safety

• Assist with the facilitation of drop-in center tours for participants and visitors.
• Assure that all relevant information about participants is disseminated to all appropriate staff members promptly.
• Maintain thorough and timely documentation of participant interaction on the HMIS database
• Maintain HMIS accuracy and data clean-ups monthly.
• Participate in weekly staff meetings and training as directed by the supervisor.
• Proactively communicate caseload coverage and provide a brief of outstanding tasks when absent from work.

Other

• Work as a contributing team member within Shelter House and external agencies
• Exemplify Shelter House core values
• Perform other assigned duties as needed

About You:

Required: 

• A bachelor's degree in human services/ related field or commensurate experience
• 2+ years of street outreach/case management/ direct services/other related experience Strong written and oral communication skills
• Ability to prioritize competing priorities and make sound judgements
• Ability to complete tasks while navigating frequent interruptions
• Ability to deliver creative, resourceful solutions to unique challenges
• Strong organizational and time management skills
• Valid Driver’s License and reliable transportation 
• Ability to Drive a 15-passenger van
• Willingness to work evenings and weekends when needed 

Physical Requirements: 

• Annual TB Test is required 

• Ability to sit or stand for long periods 

• Ability to lift items weighing 10-20 pounds 

Benefits

Benefits: 

• Medical, Dental & Vision Insurance 

• 401K contributions with a 4% employer match 

• 13 Paid Holidays, 2 Floating Holidays and the opportunity to take your Birthday Off 

• Two Semi-Annual Team Building Events 

We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. Shelter House’s is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion or religious creed, national origin, ancestry, citizenship, marital status, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by law. 

Shelter House also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation, or need assistance with completing the application process, please email peopleandculture@shelterhouse.org .

ADA Statement: Shelter House will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 Any person in need of an accommodation should contact Human Resources directly for assistance. 

Equal Opportunity Employer. 

**We are unable to sponsor or take over sponsorship of an employment visa at this time.** 

Equal Employment Opportunity: 

Equal Employment Opportunity Policy: Shelter House is committed to providing equal employment opportunity to all employees and applicants. All employment-related decisions will be made and carried out without regard to race, color, religion, national origin, ancestry, citizenship, age (over 40), sex, marital status, pregnancy, sexual orientation, gender identity, veteran status, disability unrelated to the individual's ability to perform his or her job or any other legally protected status. Shelter House will also provide reasonable accommodations to pregnant and qualified employees with disabilities to enable them to perform the essential functions of their job, and to employees with respect to their observance of their religious beliefs, in accordance with applicable law. Any job applicant or employee who would like or needs an accommodation may request an accommodation by contacting the Human Resources department. 

Drug and Alcohol-Free Workplace Policy:

Drug-Free Workplace: Shelter House is committed to maintaining a drug-free workplace. Employment is contingent upon compliance with our Drug-Free Workplace Policy, which prohibits the unlawful manufacture, sale, distribution, dispensation, possession, or use of controlled substances or marijuana in the workplace. Additionally, all subcontracts and purchase orders over $10,000 must include provisions ensuring a drug-free workplace. 

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