Job Description

Craft Journeys | Create Joy | Deliver the Extraordinary

Do you have a passion for luxury travel and high-touch service ? Are you the one friends rely on for perfectly tailored getaways , insider destination tips , or exclusive experiences that make life unforgettable?

At Ten Lifestyle Group , we specialize in creating exceptional access —whether it’s a dream vacation , a hard-to-find dining reservation , or an exclusive event . As a Lifestyle Manager , you’ll be at the heart of it all, making the impossible possible for our valued members across the United States .

We’re currently looking for talent based in New York or Las Vegas , with strong local knowledge and a passion for global luxury experiences.

About the Role:

As a Lifestyle Manager , you'll be the primary point of contact for our members, assisting them with a wide array of requests, including:

• Designing and managing personalized travel experiences —luxury accommodations, custom itineraries, and unique getaways.
• Securing reservations at exclusive dining establishments and sourcing tickets for sought-after events .
• Providing thoughtful gift suggestions and facilitating special occasion planning.
• Collaborating with global partners to unlock exclusive access and value for our members.

Your ability to anticipate needs, provide creative solutions, and maintain impeccable attention to detail will be key to exceeding member expectations.

Key Responsibilities:

• Respond to member requests by phone , email , and chat , meeting response time goals and ensuring smooth, efficient service.
• Handle requests end-to-end, including logging orders , tracking progress , and resolving issues promptly.
• Liaise with external suppliers and partners to fulfill travel, dining, and lifestyle requests on behalf of members.
• Clearly explain supplier terms and conditions to members before confirming any bookings or purchases.
• Participate in team meetings , training sessions , and regular feedback reviews .
• Support the team with occasional leadership tasks and assist members from other Ten Global offices when needed.
• Stay proactive in your own development , using Ten’s e-learning tools and pursuing further skills in travel, languages, or lifestyle trends.
• Understand each member’s unique needs and provide thoughtful, personalized recommendations that go above and beyond.

Who We Are

Ten Life Group is a global luxury concierge service and our travel department is offering a unique opportunity to join a vibrant team. Our clients and colleagues are the cornerstones of what we do, and we serve High-Networth (HNW) and UHNW clients with their requests for leisure travel. At Ten our goal is simple, to become the most trusted service business in the world.

We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and continuing to improve the lives of millions of members. As a Certified B Corp, Ten Lifestyle Group joins a global community of businesses united by a shared goal of making a positive impact on society and the environment.

To find out more about Ten, please watch this short video  This is what we Do!

Commitment to Diversity

We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.

How We Work:

As a Lifestyle Manager , you’ll embody Ten’s values by always putting the member first —delivering reliable , accurate information and personalized service across every interaction. We believe in creating exceptional experiences with a positive, solution-focused mindset , aiming for efficient and high-quality results every time.

We also value individuals who bring or are eager to grow in these areas:

• Leadership and initiative in your day-to-day role.
• Critical thinking and problem-solving .
• Commitment to excellence and continuous improvement.
• Agility and the ability to adapt in fast-paced environments.
• Professionalism , respect, and team spirit —with colleagues, members, and partners.
• Empathy and flexibility , always aiming to deliver the best outcomes.

Requirements

Educational/Experience  

• Attending undergraduate or complete high school. 

• Basic English ( A1) to intermediate (B1), both written and spoken.

• Experience in customer service or audience 

• Work a 5-day shift with 2 day off, consecutively. 

• Comprehensive knowledge of the Microsoft office suite. 

• Desirable experience abroad (Exchange)

• Desirable experience of at least 2 years in travel agency, concierge, hospitality and tourism 

Knowledge, skills and behaviors:   

• Passion for high-quality, personalized customer service 

• Work with indicators of sales results, efficiency, quality, and other indicators previously established with the manager.

• Communicate with customers in a confident, safe and excellent way.

• Initiative and creativity to ensure that the needs of our members are met and overcome regularly

• Proactivity and empathy, with the focus on assertively identifying the customer's profile

• Enjoy performing activities similar to those we offer in our service

• Knowledge in the area of entertainment and travel.

Ready to Elevate Experiences?

If you're based in New York or Las Vegas , have a flair for luxury travel , and are eager to make a meaningful impact, we'd love to hear from you. Apply now to embark on a rewarding journey with Ten Lifestyle Group .

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