Job Description

A highly skilled and strategic  IT Manager is required to oversee the technology infrastructure and IT operations of a fast-growing organization. The ideal candidate will be responsible for managing IT systems, ensuring data security, and leading technology-driven initiatives to enhance business efficiency. This role requires a strong technical background, problem-solving skills, and experience in IT management within a fast-paced environment.

Key Responsibilities:

1. IT Infrastructure & Systems Management:

• Oversee the installation, configuration, and maintenance of hardware, software, and networks.
• Ensure the efficient operation and performance of all IT systems to support business functions.
• Implement system upgrades and new technology solutions as needed.

2. Cybersecurity & Data Protection:

• Develop and enforce IT security policies to safeguard company data and systems.
• Monitor potential security threats, ensuring robust firewalls, antivirus software, and backup systems are in place.
• Conduct regular security audits and risk assessments.

3. IT Support & Troubleshooting:

• Lead the IT support team to ensure timely resolution of technical issues for employees.
• Provide troubleshooting assistance for hardware, software, and network-related concerns.
• Establish and maintain IT support protocols and service-level agreements.

4. Network & Server Management:

• Manage local and cloud-based network infrastructure, ensuring connectivity and performance.
• Oversee server administration, including backups, storage, and disaster recovery plans.
• Monitor system performance and optimize network resources.

5. IT Strategy & Digital Transformation:

• Identify and implement IT solutions to improve business operations and efficiency.
• Research emerging technologies and recommend relevant innovations.
• Align IT initiatives with business objectives to support growth and scalability.

6. Vendor & Budget Management:

• Collaborate with external vendors and service providers for IT procurement and support.
• Manage IT budgets, ensuring cost-effective investments in technology and software.
• Negotiate contracts and service agreements with IT suppliers.

7. Compliance & Documentation:

• Ensure IT policies comply with industry standards and regulatory requirements.
• Maintain accurate records of IT assets, licenses, and user access.
• Train employees on IT security best practices and policies.

Qualifications:

• Bachelors or Masters degree in Information Technology, Computer Science, or a related field.
• 5+ years of experience in IT management, preferably in the retail, hospitality, or food industry.
• Strong understanding of IT infrastructure, networks, and security protocols.
• Experience in managing cloud computing, ERP systems, and cybersecurity solutions.
• Excellent troubleshooting and problem-solving skills.
• Strong leadership and team management abilities.
• Proficiency in IT project management and digital transformation initiatives.
• Ability to work in a fast-paced environment and manage multiple IT operations effectively.

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