At Rely Health, each patient receives a steadfast companion on their healthcare journey. Empowered with technology, our patient care navigators not only ensure high-quality engagements, but also make comprehensive care more cost-effective and accessible for all patients.
The Care Advocate II guides patients and their families throughout the patient’s care journey by combining human interaction and technological tools to facilitate a seamless experience during the initial intake process through their journey to and from their appointments. The Care Advocate II helps reduce worry and frustration for patients, families, and caregivers by increasing communication, coordination, and efficiency across the healthcare and transportation system; performs various activities including, but not limited to: assist patients with completing all medical forms for the clinic through the use of technology; obtain referrals or authorizations; arrange transportation; contact patients prior to appointments as needed to ensure follow-through; document activities of patient advocacy; maintain knowledge of and collaborate with local healthcare-related resources and insurance plans;; and keep patients, their families, and caregivers apprised of care management. The Care Advocate II will be instrumental in helping build the technology platform to support the transitions through the patient’s care journey.
Acting as a personal patient concierge, strong customer service and communication skills are a must and will include heavy use of phone (inbound and outbound), email, and AI chat in the office setting. . You will be responsible for understanding patient and / or provider requests and connecting the patients to the appropriate resource. Success in this position is based on results-oriented goals and metrics.
Patient Support Center Care Navigation
Technology Integration
Rely Health does not discriminate against any person on the basis of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information (including family medical history), veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Rely Health is committed to complying with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity.
Working Conditions
Work is performed in an office call center setting . Requires frequent use of the telephone and computer. Prolonged periods of sitting at the desk, computer work and reading can be anticipated.
The above statements are intended to describe the general nature and level of the work being performed by people assigned to this job. They are not exhaustive lists of all duties, responsibilities, knowledge, skills, abilities, and working conditions associated with it.
401(k)
Dental insurance
Health insurance
Vision insurance
LT/ST Disability and Life Insurance
Technology reimbursement
Paid time off (Vacation, Sick, Holiday)
Paid Parental leave
Professional development
Technology Reimbursement
Target Start Date: March 2025
Location: Naperville, IL - In Office
FLSA Status: Non-Exempt
Job Status: Full Time
Work Schedule: Monday - Friday 8 hour shifts between 8 a.m. - 8 pm. CT
Vehicle Required: No
Amount of Travel Required: None
Reports To: Regional Program Manager
Compensation: $20-$23/hour. Pay is determined by various factors, including but not limited to job-specific requirements, individual experience, internal pay equity, and organizational needs/budget considerations, all in alignment with our compensation philosophy.
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