Job Description

Pemberton Homes Team is seeking a highly organized and detail-oriented Onboarding Director to manage all aspects of our real estate team's onboarding process. This role will be responsible for ensuring a smooth and efficient onboarding experience for new agents, including systems setup, training, and license transfers. The ideal candidate is task-focused, an excellent communicator, and comfortable leading small group training sessions. Responsibilities: New Hire Onboarding: • Oversee and execute the entire onboarding process for new team members, ensuring a seamless transition into the company. • Conduct weekly new hire orientations to introduce team culture, systems, and processes. Systems Setup & Training: • Manage system access and setup for all new hires (CRM, task management tools, email, etc.). • Provide hands-on training for internal systems and tools, including task management software, Canva, and Wix. • Troubleshoot and resolve any onboarding-related system issues. . License Transfers & Compliance: • Manage real estate license transfers and coordinate with relevant authorities to ensure compliance. • Troubleshoot any issues related to license transfers and renewals. Training & Development: • Lead small group training sessions to educate team members on systems, processes, and best practices. • Develop and maintain onboarding materials and guides to support the training process. Follow-Up & Support: • Provide ongoing support and follow-up to ensure new hires are fully integrated and productive. • Monitor onboarding progress and adjust processes as needed to improve efficiency and effectiveness. Qualifications: • Strong understanding of US work authorization processes • Excellent interpersonal communication skills • Proven track record in developing and implementing successful onboarding programs • Ability to work independently and as part of a team About Company: PEMBERTON HOMES is a relationship-based real estate group located in Edina, MN. Finishing 2024 as the top 3 teams in the state for all brokerages by transaction count, we have been a family-run business for 40+ years, and family values are important to us; our culture is critical, and we hire agents and staff based on culture fit and core values. We are a team of real estate agents and support staff striving to create the industry's best customer experience. We are rated "Best of Zillow" and have over 400+ 5-star reviews online, and we take the client experience seriously. We look forward to meeting you soon!

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