Repair Liaison Job at James Free Jewelers, Dayton, OH

TGtlNmdZaUZmVGZienZTakZnb00wZVpMTFE9PQ==
  • James Free Jewelers
  • Dayton, OH

Job Description

REPAIR SERVICE COORDINATOR 

The Repair Service Coordinator is an integral part of our service team. This position is responsible for serving as the primary contact between the customer and the repair departments to ensure every detail regarding any repair request is documented and communicated accurately. This position involves a great deal of customer contact and requires strong attention to detail and organization skills. This position is also responsible for ongoing communication with the customer regarding their repair. Customer relation skills should exude confidence and sincere understanding and care.

 

KEY FUNCTIONS AND RESPONSIBILITIES:

  • Work directly with customers to process incoming jewelry, watches, and other repair items.
  • Assist customers with the pick-up and sale of repaired jewelry.
  • Maintain contact with customers throughout repair process and notify them when their repair is completed.
  • Advise customers on all incoming jewelry and watch repairs and document key data including condition, features, item descriptions, etc.
  • Field incoming inquiries from customers via phone and email regarding repairs
  • Other duties as assigned


NECESSARY SKILLS, KNOWLEDGE AND BEHAVIORS:

  • Minimum two years of luxury retail experience preferred, ideally in jewelry and/or watch retail, with a demonstrated concern for customers and coworkers
  • Strong drive to exceed customer expectations and deliver exceptional experiences, coupled with an appreciation for the sentimental value of jewelry
  • Ability to work independently and efficiently in a fast-paced environment, with a willingness and eagerness to learn
  • High integrity and ethical standards, with the ability to balance conflicting priorities and strong interpersonal skills.


James Free Jewelers offers the following competitive benefits to employees who meet the necessary eligibility requirements:

  • Medical/Dental/Vision Insurance
  • 401K
  • Disability Insurance
  • Paid time off and holidays
  • Employee Purchase discounts
  • Life insurance

Job Tags

Holiday work, Full time,

Similar Jobs

Pizza Inn Careers

Delivery Driver Job at Pizza Inn Careers

 ...fulfill job descriptions of cut & pack and cook.#Delivers finished menu items to guests home or office.#Accepts payment for food upon delivery.#Keeps car clean and in good working condition.#Keeps pace with incoming delivery orders.#Knows menu and able to... 

Aramark

Custodial Services Worker - PETCO Park - Facility Services Job at Aramark

Are you self-motivated and proud of the work you do? Here at Aramark, we take pride in our level of service and safety we provide! Cleanliness is a necessity of every business. As a Custodial Services worker on our team, youll take on the important job of keeping...

Saint Vincent De Paul

Associate Director of Music Job at Saint Vincent De Paul

 ...and dynamic parish that supports a Catholic school (grades K - 8) and a wide range of ministries for all ages.Associate Director of MusicThis is a full-time position and is eligible for benefits.Reports to: Director of MusicSafe Environment screening required for... 

IGT

Office Administrator Job at IGT

 ...in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation... 

Mead & Hunt

Sustainability/Environmental Planner and Project Manager Job at Mead & Hunt

 ...Planner. This opportunity is available at one of the following office locations: Denver, CO; Dallas, TX; Ontario, CA; Santa Rosa, CA...  ...position may include the following: Managing and leading sustainability planning and environmental documentation projects and teams...