Job Description

Position Summary

The Small Group Journey Travel Consultant is responsible for selling all Abercrombie & Kent group programs.

Responsibilities and Accountabilities

• Meet or exceed established sales goals
• Assist guests and Travel Advisors with all group programs, pre/post accommodations, upgrades and limited custom extensions in combination with the group program
• Ensure all Travel Studio booking details are complete and accurate in accordance with department guidelines
• Maximize conversions by following up on Option bookings in established timeframe
• Demonstrate competency of product knowledge
• Meet or exceed established A&K Sales & Service standards
• Collaborate with Sales Assistants to ensure booking details are finalized in a timely manner
• Collaborate with Documentation team to ensure seamless transition and continuity related to sales and documentation
• Collaborate with all other internal departments to facilitate booking process and sales
• Maintain up to date knowledge of current product offerings by attending regularly scheduled department meetings and training/product briefing sessions
• Assist Guest Relations on post tour issues to ensure guest satisfaction is maintained
• Make recommendations for process, procedure and technology improvements
• Sales projects as determined by management

Skills and Abilities

• Excellent verbal and written communication skills with an emphasis on telephone sales
• Detail oriented with excellent organizational skills and ability to multitask
• Strong geographic, destination, cultural and world affairs knowledge
• Intermediate computer skills required (Microsoft Office) and ability to quickly master new technologies
• Good judgment and problem-solving skills
• Ability to work in a team environment
• Excellent inter-personal skills
• Must be able to read/write/speak in English
• Foreign language skills preferred

Requirements

Education and Experience

• Associate or bachelor’s degree preferred or equivalent job experience
• High School diploma required
• Two years travel industry experience preferred
• Sales experience preferred
• Knowledge of world geography preferred

Special requirements

• Evening, weekend and approved overtime may be required
• International travel may be required (and maintain a current passport)

Benefits

• A&K offers a large portfolio of competitive benefits to all eligible, fulltime employees including a sales incentive plan. Some benefits are provided at no cost to the employee, such as group life insurance, short-term and long-term disability, and travel discounts through use of an IATAN Travel Professional card. Other elective benefits include medical, dental, and vision insurance, supplemental life insurance, pre-tax healthcare and dependent FSAs, and a 401(k) plan with generous company match.

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