Job Description

Quality and Improvement Advisor – 

Military & Veterans Division

Position Summary

Do you like to turn challenges into opportunities? Do you take pride in solving problems? As a Quality and Improvement Advisor for the Military and Veterans Division, you will facilitate and manage quality and improvement initiatives for our federal clients. You will collaborate with business partners to assess quality controls, identify process improvements, and implement new contract requirements.

The Quality and Improvement Advisor supports the contract quality efforts and partners with Account Management and business SMEs across the pharmacy benefit management (PBM) organization.

Duties and Responsibilities

· Be our quality improvement expert. You keep your eye on quality for federal government contracts. You create value for our federal clients by developing innovative strategies to reduce defects, eliminate business waste and increase customer satisfaction.

· Be the detective. Leveraging your strong analytical skills, you’ll gather data, monitor processes to search for improvement opportunities and intervene with business partners in at-risk quality areas. You work with business leaders and Account Management to identify process controls to prevent issues from happening and detect them if they do. You identify process improvement opportunities through reporting, audit results or observation.

· Use your influencing and leadership skills to get things done the right way. You’ll work shoulder-to-shoulder with business leaders and account managers to define their current state performance, identify improvement opportunities, and then showcase progress in front of leadership. You’ll own quality for your contract(s).

Required Background/Experience

· Bachelor’s degree in business or related field or at least 5 years’ experience implementing quality improvement projects, preferably in high volume transactional environment.

· Excellent communication, influence, and interpersonal skills.

· Demonstrated ability to influence across a matrixed organization and develop trusting working partnerships with internal and external business partners.

· Strong analytical skills with ability to analyze processes and make recommendations for improvement.

· Self-motivated, detail oriented, and willingness to adapt to tactical needs in a fast-paced, changing environment.

· Demonstrated use of Change Management techniques.

Bonus points for:

· Lean, Six Sigma, or quality certification

· Technical writing experience

For over 16 years, Calculated Hire has established and maintained relationships that are designed to meet your IT staffing needs. Whether it’s contract, contract-to-hire, or permanent placement work, we customise our search based upon your company’s unique initiatives, culture and technologies. With our national team of recruiters placed at 21 major hubs around the nation Calculated Hire finds the people best-suited for your business. When you work with us, we work with you. That’s the Calculated Hire promise.

Benefits & Perks:

Calculated Hire offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee’s needs. We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc.

Pay Disclaimer:

The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

JO-2401-142438

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