Job Description

JOB SUMMARY

This role is responsible for the day to day management of the onsite Charter Physical Security Officers. The purpose of this job is to protect people, assets, and information by providing a safe and secure work environment at Charter Communication’s Corporate Campuses and facilities where Physical Security Officers (PSOs) are deployed. Charter Communication’s Supervisors must be diligent in their work to: protect lives and property; maintain order; and safeguard the interests of Charter Communications and our clients. Demonstrate professionalism and courtesy at all times.

The Sup, Physical Security Officer is responsible for the professional operation, administration, and quality assurance of the officers assigned under them. The Supervisor’s daily tasks focus on scheduling, writing procedures, training the team, managing logistics, supervising the execution of the overall security plan, and conducting evaluations. Supervisors must be able to manage multiple priorities, complex situations, and a diverse team of Physical Security Officers, within an evolving corporate environment. Supervisors must be prepared to assume the Manager’s role in their absence.

MAJOR DUTIES AND RESPONSIBILITIES

Actively and consistently support all efforts to simplify and enhance the customer experience.

• The Supervisor will conduct all aspects of the daily security operations on-site including;
• Execution of the overall security plan; 
• Access Control
• Interior and Exterior Patrols
• Alarm Response
• Mail Safe Program
• Critical Incident Response
• Investigating suspicious behavior, incidents, and security     breaches
• Reporting to Chain of Command and Internal Partners
• Contacting Emergency Services as required
• Identify and mitigate vulnerabilities
• Review, manage the response to, and appropriately closeout incident reports
• Coordinate and liaise with internal business partners
• Must adhere to Charter’s policies when handling sensitive or confidential information
• Must adhere to Charter’s Integrity Policy and Code of Conduct
• Assist in the preparation of security surveys and post orders.
• Ensure quality of service and adherence to policies and procedures by Physical Security Officers
• Coordinate effective staffing, scheduling, and payroll management
• Account for, and ensure maintenance of issued uniforms and team equipment
• Coach, mentor and develop Physical Security Officers
• Ensure that required security training is conducted, completed, monitored, measured, and refreshed
• Make recommendations for positive and negative personnel actions for those under their direct supervision.
• Conduct and document inspections of officers; including uniforms, knowledge of policy and procedures, and post orders
• Serve as a backup to management as-needed, willing to work irregular hours and weekends
• Serve as backup to PSO positions when needed to ensure coverage is maintained
• Occasional supervision of special events on and off campus
• Perform other duties as requested

REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge

• Ability to read, write, speak and understand English
  Ability to identify critical issues quickly and accurately, and employ appropriate measures
• Ability to operate radio or telephone equipment and/or console monitors
• Ability to interact cordially and communicate with the public
• Ability to successfully complete all training required for the position
• Ability to provide, upon job offer, a DD214 discharge document with discharge status indicated, if prior military
• Ability to develop and implement processes
• Ability to assess and evaluate complex situations effectively
• Must possess a valid Driver’s License
• Must have access to reliable transportation
• Must be willing and able to work flexible schedules
• Must adhere to Charter’s policies when handling sensitive or confidential information
• Must adhere to Charter’s Integrity Policy and Code of Conduct
• Effective oral and written communication skills
• Active listening skills
• Attention to detail
• Consistently display a professional and positive attitude
• Direct experience working with access control systems (preference for RS2), guard tour, video systems or other security-related technology
  Demonstrated proficiency using office software/computer skills (re: MS Office, PPT, Visio, and Excel)

Required Education
Associate's degree or higher in Business Management, Criminal Justice, or related field or equivalent work experience (4+ Years in Corporate Security)

Required Related Work Experience and Number of Years
Physical and/or Corporate Security related experience - 4+

Preferred Education
Security Management Certification a plus
Graduate of a law enforcement training academy

Preferred Related Work Experience and Number of Years
Prior law enforcement/military/fire service/hospitality/customer service/Security operations in a corporate setting
Supervisory or equivalent leadership experience - 1+

WORKING CONDITIONS
Office environment
Environment: Indoor and outdoor, temperature ranges from moderate to extreme cold and heat
Willing to work irregular hours and weekends, as needed

PHYSICAL AND MENTAL REQUIREMENTS
Physical Requirements
Major Activity: Walking and standing for significant periods of time

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GSE402 2025-51146 2025

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you’re joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.

Job Tags

Full time, Work experience placement, Local area, Outdoor, Flexible hours, Weekend work,

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