Web Chat Agents Job at Mutual Realty, Chicago, IL

S0V1M2k0R0llelhheFBHbEZnNE4xKzlLSVE9PQ==
  • Mutual Realty
  • Chicago, IL

Job Description

For inbound chat operators. Our Web Chat Agents provide individuals the ability to engage in online conversations to inquire about automotive and recreational vehicle sales, service, finance and general dealership questions. Our focus is to represent our dealer clients favorably online and to turn the experience into a lead so that our dealer clients can generate revenue from their website traffic.

Responsibilities:
* Handle a wide variety of customer inquiries via online chat
* Provide accurate information about products and services via online chat
* Narrow down on appointment information to schedule appointments
* Develop and maintain a knowledge base of the ever-evolving products and services
* Capture customer contact information for lead generation and client review
* Summarize interactions based on customer needs for client review

Qualifications:
* Previous experience in retail customer service or the automotive industry preferred but not necessary
* Must be able to type at least 35 WPM, 40 and above preferred
* Have a handle on basic internet and window based computer skills
* Strong ability to multitask is preferred, gaming experience is helpful
* Positive and professional demeanor
* Excellent written and verbal communication skills
* Ability to adapt to change and enjoy a quick paced work environment

Requirements:
* Excellent customer service skills and ability to work in a fast paced environment
* Have a pleasant, patient and friendly attitude.
* Strong decision-making and analytical abilities.
* Fluent English both spoken and written.
* Fast typing skills a plus. Minimum 35wpm
* You must be able to pass a background check.
* High School Diploma, GED, or equivalent certification.
* Experience in an office setting, customer interaction, call center or office customer service setting is preferred. 2+ years experience.
Employment Type: Full-Time
Salary: $ 17.00 30.00 Per Hour

Job Tags

Hourly pay, Full time,

Similar Jobs

Belcan

Accounts Receivable Specialist (Entry Level) 2530-1 Job at Belcan

 ...link provided. Our overriding goal is to provide quality staffing solutions that help people, organizations, and communities succeed. Belcan is a leading provider of qualified personnel to many of the world's most respected enterprises. We offer excellent opportunities... 

Maryland Masonic Homes

RN or LPN PRN (Skilled/LTC) Job at Maryland Masonic Homes

Maryland Masonic Homes located in Cockeysville, Maryland has an immediate opening for a Flex RN or LPN Long Term Care/Skilled Nursing. This position will report directly to the DON or her designee.In order to be considered, qualified candidates must meet all of the following... 

GliaCell Technologies

Junior Java Software Engineer Job at GliaCell Technologies

 ...Are you a Junior Java Software Engineer who is ready for anew challengethat willlaunch your careerto the next level? Tired of being treated like a company drone? Tired of promised adventures during the hiring phase, then dropped off on a remote contract and never... 

Connexzia

Test Driver - Engineering Job at Connexzia

 ...Job Title: Test Driver - Engineering Location: North America (Travel Required) Industry: Automotive Compensation: $101,000 - $160,000 Experience Level: Mid-Senior Education Required: Bachelors Degree Relocation Assistance: Yes Job Summary We are... 

Hilton

Valet Parking Attendant (On Call) - Hilton Waikoloa Village Job at Hilton

 ...Hilton Waikoloa Village is seeking a Valet Parking Attendant. Hawaii Island's only 62-acre Hawaiian paradise with 3 one of a kind outdoor...  ...responsible for greeting guests and transporting vehicles in the hotel's continuing effort to deliver outstanding guest service and...