Job Description

BroadPath is excited to announce that we are hiring for work-at-home positions. Join our team and enjoy the flexibility of working from the comfort of your own home. At BroadPath, we believe in assuming the best intentions of others and empowering our employees to use their voices. Grow with a company that is passionate about helping you reach your full potential. Become a part of transforming customer and client experiences through our innovative work-from-home technology.

Coverage Review Representatives will receive inbound phone calls from members, doctors' offices, or additional departments that are requesting information on medications prescribed, the eligibility/coverage of these medications, and advise what medications are covered under the plan if needed. Agents also assist with Prior Authorizations for medications and work with  Prior Authorizations individuals/departments to determine status.

• Verifying eligibility and coverage for prescribed medications
• If medication is not covered, working with the caller to determine what medication can be covered and assist with building prior authorizations for these medications
• Assisting Prior Authorization individuals with status updates on the authorizations and statuses of the request
• Reviewing medication inquiries and contacting healthcare providers for follow-up information
• Reviewing provider documentation and accurately interpreting and entering data into the database
• Excellent communication (both verbal and written) and problem-solving skills
• Ability to effectively multitask and possess excellent attention to detail
• Self- motivated with the ability to work well independently and as part of a team with minimal direct supervision

• 1+ years of healthcare, claims, or medical administrative work experience 
• Must have at least 1 year or more of recent continuous employment with previous employer
• 2+ years of customer service or call center experience 
• Computer literate (Microsoft Windows, keyboarding skills, strong systems aptitude)
• Medical and Healthcare terminology knowledge
• Exceptional communication skills
• Strong computer/data entry skills
• High school diploma or equivalent
• Proficiency in Microsoft Office and industry-related software programs
• Ability to work with peers in a team effort and independently resolve issues
• Demonstrated ability to manage multiple priorities and deadlines
• Capability to efficiently complete tasks in a fast-paced environment
• 100% attendance is required during training: No time off within the first 60 days of employment
• Responsible for providing your own 19" monitor or larger with VGA or HDMI port with corresponding cable, USB wired mouse, ethernet cable, and optional USB wired keyboard
• Reliable hardwired internet is a must with at least 25mbps download | 10mbps upload speeds

At BroadPath, diversity is our strength. We embrace individuals from all backgrounds, experiences, and perspectives. We foster an inclusive environment where everyone feels valued and empowered. Join us and be part of a team that celebrates diversity and drives innovation!

Equal Employment Opportunity/Disability/Veterans

If you need accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process

BroadPath is an Equal Opportunity Employer

We do not discriminate against our applicants because of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age, disability, veteran status, genetic information, or any other status protected by applicable law

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