ITSM Compliance Analyst
General Summary & Scope
• Address ITSM support issues to meet compliance standards.
• Recommend improvements to enhance system usability.
• Implement process enhancements across all ITSM functions.
• Maintain accurate system documentation and logs.
• Create and analyze reporting dashboards regarding service levels.
• Partner with stakeholders to explore automation and process improvements.
• Manage SLAs, OLAs, KPIs, and performance reports for ITSM processes.
• Promote ITIL-based service management best practices.
• Assist in training and documentation for ITSM processes.
• Develop and maintain reports on IT KPI trends.
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