ITSM Compliance Analyst - ICAUB Job at NavitsPartners, Colleyville, TX

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  • NavitsPartners
  • Colleyville, TX

Job Description

ITSM Compliance Analyst  

General Summary & Scope 

• Address ITSM support issues to meet compliance standards. 
• Recommend improvements to enhance system usability. 
• Implement process enhancements across all ITSM functions. 
• Maintain accurate system documentation and logs. 
• Create and analyze reporting dashboards regarding service levels. 
• Partner with stakeholders to explore automation and process improvements. 
• Manage SLAs, OLAs, KPIs, and performance reports for ITSM processes. 
• Promote ITIL-based service management best practices. 
• Assist in training and documentation for ITSM processes. 
• Develop and maintain reports on IT KPI trends. 

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