Job Description

Description and Requirements

Here’s the impact you’ll make and what we’ll accomplish together 

The Salesforce Solution Architect will play a pivotal role in driving digital transformation for our clients. This role requires a deep understanding of Salesforce, strong technical skills, and a passion for delivering innovative solutions. The ideal candidate will be a seasoned Salesforce expert with a proven track record of designing and implementing complex Salesforce solutions.

Responsibilities

• Solution Architecture and Design
• Design and implement robust Salesforce solutions across multiple clouds (Sales Cloud, Service Cloud, Marketing Cloud, etc.).
• Define and implement technical architecture strategies, roadmaps, and solutions.
• Lead the end-to-end implementation of complex Salesforce projects.
• Understand and align solutions with Salesforce Well-Architected best practices.
• Business Development and Client Relations
• Support business development initiatives and build strong client relationships.
• Act as a trusted advisor, translating business requirements into technical solutions.
• Team Leadership and Collaboration
• Mentor and guide team members, fostering a culture of continuous learning.
• Collaborate with cross-functional teams to deliver successful projects.
• Drive innovation and improvement within the Salesforce practice.

Qualifications and Skills

• 10+ years of experience in Salesforce architecture, design, and implementation.
• Deep expertise in Salesforce Sales Cloud, Service Cloud, and Marketing Cloud.
• Experience with Revenue Cloud and CPQ (Configure, Price, Quote) solutions
• Expertise in UI frameworks including Salesforce Lightning Design System, AngularJS, Sencha, and Bootstrap.
• Experience with integration platforms such as MuleSoft, Informatica, Okta, and APIs (e.g. Jira, IBM-CCMS, LivePerson).
• Strong understanding of Salesforce platform capabilities and limitations.
• Experience with Salesforce integration patterns and API-led connectivity.
• Understanding of AI and machine learning technologies, including Salesforce Einstein Analytics, with experience applying these tools within and beyond the Salesforce ecosystem.
• Proficiency in Salesforce configuration, customization, and development.
• Strong problem-solving and analytical skills.
• Excellent communication and presentation skills.
• Ability to lead and mentor teams.

Certifications

• Salesforce certifications (e.g., Certified Application Architect, Certified System Architect, Certified Technical Architect).
• Additional certifications in relevant technologies (e.g., MuleSoft, Vlocity) are a plus.

Additional Job Description

Salesforce Solution Architect sought to design and implement innovative Salesforce solutions, leveraging expertise in multiple clouds and best practices.

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

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