Cardinal Health Sonexus™ Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions—driving brand and patient markers of success. We’re continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products.
Together, we can get life-changing therapies to patients who need them—faster.
Responsibilities
• Handle customer escalated cases through investigation and case review
• Contact customers to confirm approval/denials of coverage, co-pays, patient assistance programs, and verification of specialty pharmacy that will dispense their medication
• Mediate effective resolution for complex payer/pharmacy issues toward a positive outcome to de-escalate
• Answer requests from doctors and/or patients checking on the status of the case
• Maintain quality while providing an empathetic and supportive experience to the patients, doctors, and physician offices
• Support manufacturer field team members as required on case updates
• Works internally with team members regarding patients’ cases
• Ability to identify, document, and submit Adverse Events during customer contact or via received documentation
• Conduct research associated with alternative funding or foundations to ensure the patient has the required information to receive product
• Responsible for handling escalated cases and reporting to field-based representatives as needed
• Conduct research as needed that is associated with escalations regarding patients, Physician’s offices, and pharmacy to resolve matters quickly
• All associated responsibilities of the Benefit Verification Specialist role as needed
• Support team with work overflow when needed
Qualifications
What is expected of you and others at this level
TRAINING AND WORK SCHEDULES : Your new hire training will take place 8:00am-5:00pm CST, mandatory attendance is required.
This position is full-time (40 hours/week). Employees are required to have flexibility to work any of our shift schedules during our normal business hours of Monday-Friday, 7:00am- 7:00pm CST.
REMOTE DETAILS: You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following:
Anticipated hourly range: $21.50 per hour - $30.70 per hour
Bonus eligible: No
Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
Medical, dental and vision coverage
Paid time off plan
Health savings account (HSA)
401k savings plan
Access to wages before pay day with myFlexPay
Flexible spending accounts (FSAs)
Short- and long-term disability coverage
Work-Life resources
Paid parental leave
Healthy lifestyle programs
Application window anticipated to close: 04/18/2025 *if interested in opportunity, please submit application as soon as possible. The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day.
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