TECHNICAL LEAD ITSM Job at Noblesoft Technologies, San Antonio, TX

TEVLMmk0NkNlamJaeVBha0ZRSUgwT0ZLSUE9PQ==
  • Noblesoft Technologies
  • San Antonio, TX

Job Description

  • Minimum 5 years' experience supporting the implementation, administration, configuration, and/or development of the ServiceNow tool. Minimum total experience in ITSM space of 12-15 years is desired.
  • Must have worked on Web Services Integration (SOAP, REST)
  • Administration of a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions
  • ServiceNow Experience should include scripting in ServiceNow, tool configuration, design work, technical configuration and deployment. Specifically, candidates shall possess the skill to develop on the ServiceNow platform including the creation and/or customization of the core applications such as Incident, Problem, Change, Service Catalog and ESM applications as well.
  • Must have worked on multiple integrations / eBonding with other ITSM / Non ITSM tools using iPaas solutions.
  • System/Process Automation (Orchestration) experience
  • Experience with working or developing in any one of the following programming languages: JavaScript, Angular JS, Java, Python, HTML, XML
  • Excellent communication skills
  • Understanding of ITIL framework.
Job Description:
  • Adapts existing methods and procedures to create possible solutions to complex requirements.
  • Lead and enrich the team of 5-7 or more technical resources.
  • Uses considerable judgment to determine solution on complex problems.
  • Must be able to manage multiple small to large scale projects on Service Now
Duties may include:
  • Perform software configuration and customization including, but not limited to: screen tailoring, workflow administration, report setup, data imports, integration, custom scripting and third-party software integrations
  • Obtain and analyze business requirements and document technical solutions
  • Develop, design and rollout new application modules, workflows and catalog requests
  • Research new functionality and recommend solutions that deliver customer value
  • Provide escalated support on technical issues to team members who are working service now implementations
Candidates should demonstrate experience in the following areas:
  • Design and delivery of complex technical solutions based on the ServiceNow platform
  • Leadership skills in technical initiatives
  • Generating detailed documentation
  • Communications that clearly articulate solutions and the ability to perform demonstrations.
Preferred Skills:
  • Experience implementing systems using the Agile/Scrum methodology
  • Experienced in the System Development Life Cycle (SDLC) processes including customer requirement analysis and system design
  • ITIL certification is a plus
  • ServiceNow certifications such as CSA, CIS and CAD are must.
  • Understanding of RDBMS, Infrastructure components, Cloud Management (Azure, AWS) etc is desired

Job Tags

Contract work,

Similar Jobs

PepsiCo

Фахівець із закупівель старший Job at PepsiCo

 ... (, , ) Make PepsiCo , : - / ;- ... 

Morgan State University

BEAR Transit Shuttle Bus Driver | Morgan State University Job at Morgan State University

 ...to enhance shuttle routes or schedules. Remove all loose trash debris from inside the shuttle at the end of the shift. Wipe down driver's cabin at the end of each shift. Properly document and report any shuttle accidents or incidents. Perform other special... 

CoperUniversity Health Care

CLINICAL DOCUMENTATION EDUCATOR - REMOTE Job at CoperUniversity Health Care

 ...Documentation Team the Clinical DocumentationEducator, through diverse assignments, supports...  ...degree preferred; associate's degree in nursing or other relevant associate degree also...  ...Valid Drivers License (will need to travel to CUH satellite locations as necessary)... 

University of California Riverside

Assistant Professor in Atomic, Molecular, and Optical Physics/Quantum Information Science | University of California Riverside Job at University of California Riverside

 ...establish an outstanding and well-funded research program involving graduate and...  ...explicitly linked to providing routes to educational success for underrepresented and first-generation...  ...of California's Affirmative Action Policy please visit: . For the University... 

GolfJobs

Golf Cart Attendant Job at GolfJobs

Share this job:Golf CartAttendant25 February 2025Category: Golf Course JobsCountry: USAState: WashingtonApply for this...  ...needed. Other duties to be assigned.Requirements:No experience or education is necessary. Must be 18 years or older. A valid...