Job Description

Exciting job opportunity in Tech Support!

We are recruiting for a full-time Software Technical Support Specialist located in San Diego, CA, with a hybrid working schedule. See our latest video here:

We're a fast-scaling event technology company bringing delightful experiences to professional events and event organizers!

Why Join Whova?

❤️ Make a difference! Our goal is to change lives with our product

Work on exciting and impactful jobs

Fantastic opportunities for career growth and development

Fun, authentic, and supportive team environment

As a software technical support specialist at Whova, you will provide front-line technical assistance to customers, troubleshoot software issues, and guide users through product features to ensure a smooth experience. This is an excellent opportunity for individuals who enjoy problem-solving, working with cutting-edge technology, and delivering outstanding customer service.

Whova is a fast-growing company with a top product in our space, supporting events in 100+ countries. Our brand-name customers include US-Bank, Stanford, L’Oreal, Hilton, LEGO, Vetafore, NASA, IKEA, TEDx, etc. We are proud to be recognized as one of the Best Places to Work in San Diego ️ 5 years in a row, and also won the ⏫ Fastest Growing Private Companies award for 3 years. Recently Whova won the Event Technology Awards’ Best Product Team Award , People’s Choice Award , with the most votes from event industry professionals, and also Best Event APP Award. Whova also made into the Global Top 50 Software Companies in G2's ranking.

If you are passionate about technology and sales, and thrive in a fast-paced, innovative and collaborative environment, we have perfect opportunity for you here at Whova! You can directly send your resume to jobs@whova.com.

Responsibilities:

• Assist customers with software troubleshooting via email, chat, and phone support, ensuring timely and effective resolutions.
• Diagnose and resolve technical issues related to [product or service], including setup, configuration, and system performance.
• Educate customers on best practices, product features, and workflow optimizations to enhance their user experience.
• Collaborate with internal teams (engineering, product, and sales) to escalate complex issues and improve software functionality.
• Document support cases in the ticketing system, ensuring accuracy and tracking of customer issues.
• Contribute to knowledge base articles by identifying common support questions and creating clear, user-friendly guides.
• Test and replicate reported bugs, providing detailed feedback to the development team for resolution.
• Assist with onboarding new customers, ensuring they understand how to use the software effectively.

Desired Skills and Experience

Great work ethic, excellent customer service and listening skills

Detail-oriented, self-disciplined, providing prompt follow-up to customer inquiries

⏱️ A genuine interest and passion in helping customers

Ability to professionally handle difficult situations with customers

Great verbal and written communication skills

What we offer:

Salary: $45K-$50K. The salary is based on experience in technical support (technical support for software products, customer services and onboarding for software products, etc)

Fast career growth opportunities

Collaborative, dynamic, and supportive team culture

⭐ Benefits including health, dental and vision benefits, weekly company lunches, PTOs etc.

️ 18 days paid time off per year

Three company-provided lunches each week

Working from home every Friday

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