Job Description
Responsibilities
The Field Service Technician is responsible for maintaining and servicing IGT equipment at Retailer (customer) locations. Responds to dispatches and drives to customer locations within a specified "zone" to deliver supplies and to install, remove, or repair lottery equipment and communication devices.
Responsibilities:
Responsible for transporting, installing (if applicable), and maintaining IGT equipment, replacement parts, tools, and other equipment in an organized and structured manner.
Attend driver training and follow IGT vehicle policy regarding the use and maintenance of the company vehicle.
Maintain equipment to promote continuous operation of IGT equipment.
Troubleshoot to restore malfunctioning equipment to working order in the field. This may include swapping failed equipment, cleaning and/or minor adjusting of the malfunctioning component.
Communicate effectively and efficiently with Dispatchers. Accurately report activity, arrival and departure times and problems, details, and resolutions of failures to Dispatch.
Deliver marketing supplies and consumable parts such as paper, ribbons, betslips, etc. and track inventory of these items.
Deliver basic training to new Retailers or refresher/remedial training to Retailers who may be performing procedures incorrectly, such as changing paper and ribbon.
Complete basic forms for reporting activities, equipment problems, recommendations for improvements to procedures, etc.
Qualifications
~ High school degree or GED equivalent required.
~1 - 2 years of experience in a customer service related position
~1 -2 years of experience in technical repairs
~ Must possess a valid driver's license, have a good driving record and demonstrate the ability to correctly perceive colors.
~ Physical Requirements: Must be able to climb a ladder, lift and carry equipment weighing up to fifty (50) pounds for a significant distance (e.g., from a parked vehicle to a point within the Retailer's location or to the rooftop of the retailer's location). Must be able to sit and drive for prolonged periods of time, demonstrate dexterity when working with tools and work with moving parts and electrical current. May work at heights (rooftop) for installation of equipment, work in close quarters and/or; be exposed to inclement weather during some installations.
~ An offer of employment, and continuation of employment with IGT, is subject to and contingent upon IGT's obtainment of security clearance and meeting pre-employment reference, background check requirements and pre-placement physical and drug testing requirements as applicable to IGT's satisfaction and approval based upon the requirements of the Company's customers and/or regulators. Certain jurisdictions may require additional personal disclosures which may include, but not be limited to, personal financial records, character references, etc.
Keys to Success
• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership
-#LI-LF1
Job Tags
Temporary work,
Similar Jobs
Danaher Manufacturing
...The** Distribution Manager, 1st Shift** for Beckman Coulter Diagnostics is responsible for leading the day-to-day operations and developing... ...~2.5+ years experience leading a team of 10+ associates in a warehouse environment with the ability to motivate and develop...
Emerald Hollow Therapeutic Riding Center
...grooming and tacking Assist with supporting the rider during mounting and dismounting Walk next to the rider throughout the class Help the rider follow directions given by the instructor Assist with equine care after the lesson Employment Type: Part-Time
Alabama State University
Alabama State University, Cancer Biology Research and Training Center, invites applications for the position of Postdoctoral Research Associate. The successful candidate will be involved in conducting research, managing the funded activities, writing grants, and helping...
Keystone Hospitality, LLC
...cleanliness and upholding sanitation standards using manual cleaning methods. In addition, the Overnight Kitchen Cleaner... ...Health insurance Paid time off Vision insurance Shift: ~8 hour shift ~ Night shift Weekly day range: Monday to Friday Weekends...
Pear VC
...balloons targeting the most critical atmospheric data. We design, manufacture, and operate our own balloons, using the data they collect to... ...to make critical decisions. The founding team of Stanford engineers was named Forbes 2019 30 under 30 and is backed by top investors...