Job Description

Full job description

Current employees: Please apply through the employee portal to be considered for this opportunity.

Pay Range:

$68,375.73 - $102,564.31 Annual

Department:

Department of Community Services (DCS)

Job Type:

Regular Non-Represented

Exemption Status:

United States of America (Exempt)

Closing Date (Open Until Filled if No Date Specified):

December 29, 2024

The Opportunity:

*only apply for this position once*

OVERVIEW

In the Department of Community Services at Multnomah County, we look for people who can grow, think, lead, and inspire. We have a culture that thrives on diversity and rewards commitment to public service. We seek leaders, achievers and doers who bring skill and passion to a challenging and evolving environment.

If you're passionate about being involved in a position that creates a positive impact in your community with the ability to act ethically, respecting, valuing, and honoring our unique voices within the community, this is the job for you. Are you interested in joining our team to carry out this special mission? Be a part of a calling that impacts our community on a completely different level than you have ever experienced before as a team lead. Multnomah County’s Elections Division is currently looking for an experienced, self-motivated, and organized Elections Clerical Unit Supervisor to fill one (1) full-time vacancy (job classification/job profile: Operations Supervisor) at its Elections Office in SE Portland, Oregon.

As part of our elections leadership team, you will provide support of the daily operations of the Elections Division team and assist with the implementation of elections program goals and objectives, including quality and performance improvement activities in the Clerical / Voter Registration Unit. To be successful in this role, you must feel comfortable in a busy and sometimes unpredictable environment. You embody professionalism and model our values to our community members and fellow employees. You’re knowledgeable about the elections process and supervision and keep up to date with current best practices. You lead your team collaboratively and set the example for your team, jumping in when work needs to get done and finding solutions to create and maintain a high level of care and customer service.

As the Elections Clerical Unit Supervisor, you will:

• Supervise and evaluate the work of 4 Office Assistant Seniors, 1 Program Technician and up to 30 On-Call Election Workers and On-Call Office Assistant 2’s in the Elections Division; evaluate the performance of and provide coaching to this work group.
• Conduct and facilitate staff training related to customer service and data entry of voter registration.
• Troubleshoot staff data entry and computer application problems.
• Review work of customer service and data entry staff for accuracy and conformance with policy and procedures.
• Supervise election ballot requests and updates.
• Supervise all incoming and outgoing mail processing including date stamping, sorting, determining batch categories and distributing incoming mail.
• Prepare and coordinate work schedules for staff.
• Plan and facilitate regular Clerical Unit / Voter Registration Staff informational meetings
• Work with the Project Manager and Procedure Team to ensure procedures for customer service and data entry are up to date.
• Work with the Elections Operations Manager to facilitate data collection within the work unit.
• Promote a cooperative team environment.
• Research, recommend and implement technical and/or administrative revisions to the office systems, procedures and policies.
• Recommend and assist in the implementation of goals and objectives.
• Participate in the hiring, scheduling, supervision and training of temporary personnel for election activities.
• Support the Voting System Specialist and clerical unit during scheduled testing for voter registration system updates
• Work with the Voting System Specialist to determine whether voter registration system updates have passed system testing.
• Troubleshoot issues with the voter registration system as it relates to voter registration and election management.
• Train and update staff on voter registration system updates and changes in addition to other software applications.
• Troubleshoot complex voter registration and voting issues

Specifically, we are looking for someone who:

• Has experience leading a diverse team and managing day-to-day activities.
• Has the ability to work calmly under pressure, demonstrating the ability to think clearly and quickly while mastering multiple tasks.
• Provides a high level of professional customer service for both internal and external customers, and performs duties while working effectively with diverse and sometimes difficult clientele.
• Has the ability to communicate in a friendly, open, and respectful manner in person, over the telephone, and via email.
• Is culturally sensitive to, and understands and practices racial and socioeconomic equity principles.

If this opportunity sounds like your next challenge, apply today!

Who Are We?
The Department of Community Services’ mission is to preserve harmony between natural and built environments, keep people and pets safe, and ensure every voice is heard through a diverse group of programs including transportation, land use planning, animal services, elections, and budget and operations support. This department is an incredibly diverse department and your role will be too.

What We Can Offer You:
The Department of Community Services (DCS) comprises unique and essential government services, including Elections, Land Use Planning, Animal Services and Transportation.

The common mission of these diverse lines of business is articulated in this very simple statement: “Inclusive community. Accessible services”. So, with us, you will be challenged, you will be encouraged to excel, you will be given the opportunity to build a rewarding career. You will become a part of a strong organization dedicated to providing outstanding services to the community.

At Multnomah County we are committed to maintaining an effective, respectful and inclusive workplace. We value collaborative problem solving and strive for continuous improvement. We strongly believe in workforce equity, diversity and inclusion. Visit our

Workforce Equity Strategic Plan (WESP)

to see where Multnomah County is headed with these values.

Multnomah County offers an exceptional benefits package, including employer-funded retirement savings; health and dental insurance at very low cost to full-time employees and their dependents; paid parental leave; wellness programs; a focus on work-life balance; and much more. Find more details

on our website

.

This recruitment will be used to fill any current and future full-time, part-time, on-call, temporary and limited duration positions while the eligible for hire list is active.

TO QUALIFY

We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant. For details about how we typically screen applications, review our overview of the

selection process page

.

Minimum Qualifications/Transferable Skills*:

• Equivalent to a bachelor’s degree - In lieu of a degree we will consider equivalent related experience; AND
• One (1) to four (4) years of elections related or supervisory experience.
• This position is eligible for ad-hoc telework but candidates must be able to work on-site*

• NOTE All positions in Elections are designated as essential during the peak election season and will be required to work in person during these times. Off-season, employees may receive approval to work remotely on an ad-hoc basis if they wish.

Preferred Qualifications/Transferable Skills*:
You do not need to have the following preferred qualifications/transferable skills to qualify. However, keep in mind we may consider some or all of the following when identifying the most qualified candidates. Please clearly explain on your application how you meet any of the following preferred qualifications/transferable skills.

• Experience working with a diverse workforce and population.
• Ability to collaborate and build relationships to achieve positive work outcomes.
• Advanced skills in managing confidentiality and sensitive information.
• Ability to thrive in an environment of rapid change while effectively managing pressure in an effective and professional manner.
• Ability to maintain focus in demanding work environments, under deadline and pressure conditions
• Ability to help teams and individuals develop effective processes for accomplishing work, allocating resources, and making decisions
• Advanced knowledge of public elections and elections-related projects and programming
• Demonstrated experience exercising advanced independent judgment and initiative
• Skill in resolving complex escalations, providing information, and performing customer services for the public with courtesy and tactfulness
• Excellent customer service and both verbal and written communication skills
• Ability to assess processes and draft appropriate policies to guide processes

• Transferable skills: Your transferable skills are any skills you have gained through education, work experience (including the military) or life experience that are relevant for this position. Be sure to describe any transferable skills on your application and clearly explain how they apply to this position.

SCREENING AND EVALUATION

The Application Packet:
Please be sure to provide all the materials below in your application submission:

1. Online application: Explain all related experience (paid or unpaid) and training in the education and work experience sections of the application.
2. Attach a resume: Please indicate how you meet the required minimum qualifications. Attach the PDF document to the on-line application. Be sure to explain in detail, including dates, all related work experience, paid or unpaid.
3. A Cover Letter: This should expand on your resume, address why you are interested in this position and demonstrate how your experience and skill set align with the minimum and preferred qualifications listed.

Note: The application, resume, and cover letter should clearly demonstrate your work experience/skills and how they relate to the descriptions provided in the ‘Overview’ and ‘To Qualify’ sections of this job posting. Please be thorough, as these materials will be used to determine your eligibility for an interview.

Internal candidates: After you have applied, you will receive the Oregon Veteran Preference Questionnaire in your Workday inbox. Your application as an internal candidate is not complete until you fill out and submit the Oregon Veteran Preference Questionnaire.

The Selection Process: For details about how we typically screen applications, review our overview of the selection process page. We expect to evaluate candidates for this recruitment as follows:

• Initial review of minimum qualifications
• Evaluation of application materials to identify the most qualified candidates
• Consideration of top candidates, which may include phone interviews, panel interviews, and/or additional testing
• Professional reference checks

ADDITIONAL INFORMATION
Type of Position: This salaried, non-represented position is not eligible for overtime.

Schedule: Monday - Friday, 8:00 AM - 5:00 PM. There may be some flexibility with the regular start and end times.

Location: Multnomah County Elections Office, 1040 SE Morrison Street, Portland, OR 97214

Equal Pay Law

Please be advised that the pay range listed for this position is intended to provide general guidance on the earning potential for the role. However, actual compensation will be determined in accordance with the Oregon Equal Pay Law and will take into account factors such as the candidate's relevant experience and education. Candidates should expect that initial offers will be made within the listed pay range and may not be at or near the top of the range.

Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees.

We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information and other legally protected characteristics. The

EEO Know Your Rights poster

is available for your reference. Multnomah County is a VEVRAA Federal Contractor. We request priority protected veteran referrals.

Veterans’ Preference: Under Oregon Law, qualifying veterans may apply for veterans’ preference. Review our

veterans’ preference page

for details about eligibility and how to apply.

Accommodation under the Americans with Disabilities Act: We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711.

Questions?

Recruiter:

Vlad Mirko

Email:

[email protected]

Phone:

+1 (503) 3184861

Application information may be used throughout the entire selection process. This process is subject to change without notice.

Disclaimer: This announcement is intended as a general descriptive recruitment guide and is subject to change. It does not constitute either an expressed or implied contract.

Job Profile:

9025 - Operations Supervisor

Job Tags

Remote job, Full time, Contract work, Temporary work, Part time, For contractors, Work experience placement, Monday to Friday,

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