Job Description

Do you have a passion for making people smile? Love providing outstanding customer service? Enjoy meeting new people? If so, we have an opportunity for you!

The Woman’s Locker Room Receptionist is responsible for greeting, supporting, and ensuring members' needs are addressed in a timely manner! This individual will be the first point of contact for members and is responsible for partnering with multiple departments to ensure members' concerns are handled in a timely manner.

Rate of Pay: $19.00 per hour, plus 5% commission. This is role is considered entry-level.

Full-time Schedule:
Monday: 3:00-11:00pm
Tuesday: off
Wednesday: 3:00-11:00pm
Thursday: 3:00-11:00pm
Friday: 3:00-11:00pm
Saturday: off
Sunday: 6:45am-1:00pm

Job Responsibilities:

• Responding to needs within the locker room and partnering with other departments to ensure they are addressed.
• Assigning and assisting members with locker rentals and locker room amenities.
• Assisting member with spa appointment bookings and checking out products.
• Answering phones: responding to inquiries and booking service appointments
• Exhibit excellent customer service skills at all times
• Complete job duties at times multitasking
• Maintain a clean and organized workspace for the reception associates
• Handle difficult situations in a calm manner while remaining professional
• Communicate effectively with team members and management
• Performing regular locker room walk throughs

Requirements

• Similar experience preferred
• Great communication skills with the ability to handle difficult situations
• Must be available to work various shifts & holidays (early mornings, late evenings and weekends)
• Must be able to work well in a team setting
• Great organizational and time management skills
• The physical demands include, but are not limited to, standing, sitting, walking, lifting, carrying, reaching, handling, kneeling, crouching and bending.

Benefits

• Time Off & Retirement
• Paid Time Off
• 401(k) with company match up to 3%
• Value Sharing (Profit sharing)
• Holiday Bonus
• Paid Parental Leave
• Health & Wellness:
• Comprehensive health, vision, and dental insurance
• HSA and FSA enrollment options
• Short- & Long-Term Disability options
• Life Insurance: Basic coverage equivalent to annual income, with voluntary options for additional coverage
• Long-Term Care options: Coverage up to 50% of annual income
• Accident and Critical Illness Insurance
• EAP (Employee Assistance Program)
• Pet Insurance through MetLife
• Employee Perks:
• Free workout privileges
• Employee discounts in the Pro Shop, Spa & Salon services and in the Market
• Parking and transit benefits (pre-tax deduction)
• Access to Tickets at Work discounts
• Tuition reimbursement

Diversity, Inclusion, and Belonging Matters:

East Bank Club commits to a culture of inclusion and belonging characterized by connection across our similarities and differences. We honor the dignity of all employees by enabling each to reach their fullest potential and, by doing so, better serve our members. We serve a diverse group of members and recognize the importance of diversity and inclusion in enriching the employee and member experience required to support our mission. EBC is committed to attracting, retaining, and developing employees with varying identities and backgrounds.

East Bank Club is an Equal Opportunity Employer and drug/smoke-free workplace.

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